Oranj Software

Privacy Policy

We collect information about you during the checkout process on our store and during software product registration.

Can children use our services?

We comply with the United States Children’s Online Privacy Protection Act (COPPA) and we do not knowingly collect information from children under the age of 13. We have extended this age to include anyone under the age of majority, age 18 in most locations, as you must be at least the age of majority to download software or purchase a license from our website. If we obtain actual knowledge that we have collected personal information from someone not allowed to use our services, we will promptly delete it, unless we are legally obligated to retain such data.

Please contact us if you believe that we have mistakenly or unintentionally collected information from someone not allowed to use our services.

What we collect and store

When you register our software, we require an email address even for a trial license. We use your email address for authentication as we will email license keys and verification codes only to the address which you specify. When registering a full license key for a software product, we use a two-step method to protect license keys from fraudulent use. In addition we also store the IP address associated with the registration to help track fraudulent activity.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and preventing fraud or misuse of the website

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, you will first need to create a billing account. We’ll ask you to provide information including your name, billing address, phone number, credit card/payment details. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

When you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

Please note that any payment methods (credit cards) that you add to your account can be deleted at any time and it is not necessary to add a payment method to your account as you can enter your payment details during checkout where they will only be stored for the process of a single transaction.

What we share with others

We do not sell your personal information to third party companies or organizations.

We do share information with third parties who help us provide our orders and store services to you; for example we share payment information for transactions with our credit card processor Stripe and site analytics are gathered by our website host A2Hosting. See the A2Hosting Privacy Policy for more details related to A2Hosting. Currently, these are the only two third parties of which we share customer personal information.

Payments

We accept credit card payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

Deletion and Retention of Personal Information

You may request that we delete your personal information, and we shall attempt to accommodate such requests. However, we may retain and use personal information for such periods of time as required or permitted by law or best business practices.

Security

We have implemented technical, physical and administrative safeguards designed to protect personal information against loss and against unauthorized access, use, and disclosure. Passwords are stored on our server in encrypted form. We have personal information retention processes designed to retain personal information as necessary for the purposes stated above or to otherwise meet legal requirements. Unless this Privacy Policy states otherwise, our employees are required to keep the information set out here confidential.

California Privacy Rights

If you are a resident of the State of California and you have provided your personal information to us, you have the right to request a list of all third parties to which we have disclosed your personal information for direct marketing purposes. As mentioned above we do not and will not disclose your personal information for direct marketing purposes to any third parties.

California law also requires that we disclose how we respond to “do-not-track requests” from our users. We do not currently respond to “do-not-track” requests from our users’ browsers.

Page Last Modified on: November 8, 2023